2024pub Privacy Policy

1 Who We Are

This Privacy Policy is issued by 2024pub ("the Company", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://2024pub.net ("the Platform"). 2024pub operates under PAGCOR's regulatory framework and is committed to full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and the directives of the National Privacy Commission ("NPC").

For the purposes of data protection law, 2024pub is the data controller of the personal information collected from players and visitors who access the Platform. All data collection and processing activities described in this Privacy Policy are conducted in accordance with Philippine law.

2 Personal Data We Collect

2024pub collects personal data from players in the following categories. All collection is limited to what is necessary for the purposes described in this Policy.

2.1 Identity & Registration Data

• Full legal name (as it appears on your Philippine government-issued ID)
• Date of birth (for age verification — players must be 21 or older)
• Gender (optional, for personalisation purposes)
• Nationality and country of residence
• Government-issued ID type and ID number (e.g., PhilSys National ID, passport, UMID, driver's licence, voter's ID)
• Photograph or scanned copy of your identity document (submitted during KYC verification)

2.2 Contact Data

• Email address (primary account contact and notification channel)
• Mobile number registered in the Philippines
• Residential address (city and province; full address may be required for enhanced KYC)

2.3 Financial Data

• GCash or Maya mobile wallet number (for deposits and withdrawals)
• Bank account details — BPI, BDO, Metrobank, or other Philippine bank (account name and number, for bank transfer withdrawals)
• USDT wallet address (for cryptocurrency transactions, where applicable)
• Transaction history: deposit amounts, withdrawal requests, timestamps, and payment reference numbers

2.4 Gaming & Behavioural Data

• Game activity logs: games played, bet amounts, win/loss records, session durations
• Sports betting history: markets wagered, odds accepted, settlement outcomes
• Bonus and promotion participation records
• Responsible gaming tool usage: deposit limits set, cooling-off periods activated, self-exclusion requests

2.5 Technical & Device Data

• IP address and approximate geolocation (country and region level)
• Device type, operating system, and browser version
• Session login timestamps and duration
• Cookie identifiers and similar tracking data (see Section 7)

2.6 Communications Data

• Records of your communications with 2024pub support (chat transcripts, email correspondence, support ticket history)
• Survey responses and feedback submissions (where voluntarily provided)

3 How We Collect Your Data

2024pub collects personal data through the following methods:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting player support, or responding to a survey.
• Automated collection: Technical data collected automatically when you access the Platform, including IP address, device information, and cookie data.
• Identity verification providers: Where you consent to enhanced verification, 2024pub may use third-party KYC/AML service providers to verify the authenticity of documents and confirm identity data.
• Payment processors: Transaction confirmation and payment status data received from GCash, Maya, BPI, BDO, InstaPay, and other payment processors when you conduct transactions on the Platform.
• Regulatory sources: In compliance with PAGCOR and AMLC requirements, 2024pub may receive or cross-reference data from relevant Philippine regulatory databases in connection with compliance checks.

4 How We Use Your Personal Data

2024pub uses the personal data we collect for the following specific purposes:

5 Legal Basis for Processing

Under the Philippine Data Privacy Act, 2024pub processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including account management, game provision, payment processing, and KYC verification.
• Legal obligation: Processing required to comply with Philippine law, including the Anti-Money Laundering Act (RA 9160), PAGCOR regulatory requirements, Bureau of Internal Revenue reporting, and National Privacy Commission directives.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving our services — where these interests are not overridden by your privacy rights.
• Consent: Where processing is based on your consent — particularly for marketing communications — you have the right to withdraw that consent at any time without affecting prior processing.

6 Sharing Your Personal Data

2024pub does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited and controlled circumstances:

6.1 Service Providers

We share data with trusted third-party service providers who assist in operating the Platform, including: payment processors (GCash, Maya, BPI, BDO, InstaPay), identity verification and KYC service providers, game software providers, cloud hosting and IT infrastructure providers, and customer support platform providers. All service providers are contractually bound to process data only as instructed by 2024pub and to maintain appropriate security standards.

6.2 Regulatory Authorities

2024pub is required by law to disclose certain player data to PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and other Philippine government authorities upon lawful request or as mandated by applicable regulations. Such disclosures are made strictly in compliance with Philippine law.

6.3 Law Enforcement

Where required by a valid court order, subpoena, or request from a Philippine law enforcement authority, 2024pub will disclose the minimum amount of personal data necessary to comply with that legal obligation.

6.4 Business Transfers

In the event of a merger, acquisition, or transfer of all or part of 2024pub's business, your personal data may be transferred as part of that transaction. You will be notified via email or prominent Platform notice before your data is transferred and becomes subject to a different privacy policy.

7 Cookies & Tracking Technologies

2024pub uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. They allow us to recognise your device, maintain your session, and understand how players interact with the site.

7.1 Types of Cookies We Use

• Essential cookies: Required for the Platform to function — including session management, login state, and security tokens. These cannot be disabled without affecting Platform functionality.
• Performance cookies: Used to collect anonymised data about how players use the Platform, which pages are visited most frequently, and where errors occur — to help us improve the service.
• Functionality cookies: Used to remember your preferences (e.g., language settings, preferred payment method) to personalise your experience.
• Analytics cookies: Used to understand aggregate player behaviour patterns for internal reporting and product improvement.

7.2 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will prevent certain Platform features from working correctly, including account login. Detailed cookie management instructions vary by browser and device.

8 Data Retention

2024pub retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data: Retained for a minimum of five (5) years following account closure, in compliance with PAGCOR requirements and the Anti-Money Laundering Act.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by AMLC and BIR regulations.
• Gaming activity logs: Retained for three (3) years from the date of each gaming session, or longer where required by regulatory investigation.
• Customer support communications: Retained for two (2) years from the date of the last interaction.
• Marketing consent records: Retained for the duration of consent and for three (3) years thereafter as evidence of consent.

After applicable retention periods have expired, personal data is securely deleted from 2024pub systems or anonymised so that it can no longer be linked to an identifiable individual.

9 Data Security

2024pub implements a multi-layered security framework to protect your personal and financial data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and 2024pub servers
• AES-256 encryption for sensitive data stored at rest, including financial and identity records
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis
• Multi-factor authentication requirements for Platform staff accessing production systems
• Regular security assessments and penetration testing of Platform infrastructure
• Automated monitoring systems designed to detect and alert on unusual access patterns or potential data breaches
• Incident response procedures aligned with the National Privacy Commission's breach notification requirements

10 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 2024pub:

• Right to be informed: You have the right to know what personal data 2024pub holds about you and how it is being processed — as described in this Privacy Policy.
• Right of access: You may request a copy of the personal data 2024pub holds about you. We will respond to verified access requests within fifteen (15) business days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update certain information directly through your account settings.
• Right to erasure: In certain circumstances (e.g., where data is no longer necessary for the purpose it was collected), you may request deletion of your personal data. This right is subject to our legal retention obligations under PAGCOR and AMLC regulations.
• Right to data portability: You may request that 2024pub provide your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests or for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: If you believe 2024pub has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact our Data Protection Officer at [email protected] (plain text — not a clickable link) with the subject line "Data Privacy Rights Request". We will verify your identity before processing your request and respond within the timeframes required by law.

11 Children & Minors

The 2024pub Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations under PAGCOR's framework. 2024pub does not knowingly collect personal data from individuals under 21 years of age.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data from our systems and close the associated account. If you are a parent or guardian and believe that your child has provided personal data to 2024pub, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

12 Cross-Border Data Transfers

2024pub is a Philippines-focused platform. The majority of personal data processing occurs within Philippine territory or on cloud infrastructure with data centres in the Asia-Pacific region. In limited cases — for example, where game software providers or IT infrastructure providers operate servers outside the Philippines — your data may be transferred internationally.

Where cross-border transfers of personal data occur, 2024pub ensures that appropriate safeguards are in place, including: contractual data processing agreements with service providers that impose data protection standards equivalent to those required under the Philippine Data Privacy Act; transfer only to jurisdictions with adequate data protection laws or to providers who have implemented equivalent technical and organisational security measures.

2024pub does not transfer Filipino player data to jurisdictions that do not offer an adequate level of data protection without first implementing the safeguards described above.

13 Third-Party Links

The 2024pub Platform may contain links to game providers' information pages or other content hosted by licensed third-party providers. This Privacy Policy applies solely to the 2024pub Platform itself. Third-party websites, platforms, and services linked from 2024pub have their own privacy policies, and 2024pub is not responsible for the data practices of those third parties.

We recommend reviewing the privacy policy of any third-party service before providing your personal information to them.

14 Updates to This Privacy Policy

2024pub may update this Privacy Policy from time to time to reflect changes in our data practices, new regulatory requirements, or improvements to our services. When material changes are made to this Policy, 2024pub will notify registered players by email and/or by posting a prominent notice on the Platform, with a minimum of seven (7) calendar days' notice before the updated Policy takes effect.

The "Last Reviewed" date at the top of this document indicates when this Policy was most recently updated. We encourage you to review this page periodically. Your continued use of the Platform following the effective date of any update constitutes your acknowledgment of the revised Policy.

15 Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or how 2024pub handles your personal data, please contact our Data Protection Officer using the details below. All contact information is provided as plain text only.

If you are not satisfied with our response to a data privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines, the government body responsible for enforcing the Philippine Data Privacy Act of 2012.

For responsible gaming concerns, please visit our Responsible Gaming page. For general platform questions, visit our FAQ page.